Thank you for visiting www.siliconediningpad.com. We are committed to providing you with quality products and a pleasant shopping experience. If you are not satisfied with your purchase, our refund and return policy will help you deal with the relevant matters.

1. Refund and Return Period
   You can apply for a refund or return within 30 days after receiving the product. If it exceeds 30 days, unfortunately we cannot provide you with a refund or exchange.
2. Return Conditions
   Unused condition: The returned product must be new, unused, and keep the original packaging and tags.
   Defective product: If you receive a defective or damaged product, please contact us as soon as possible after receipt and provide relevant photos so that we can process it.
3. Request a refund or return
   To request a refund or return, please follow the steps below:
   Contact Customer Support: Contact our customer support team via email (soundstar@siliconediningpad.com) to explain your refund or return request.
   Fill in the return request form: We will send you a return request form, please fill it out and include it with the return package.
   Prepare your return package: Pack the product securely and include the return form. Make sure to use tracked mail to return the package in case it gets lost.
4. Return costs
   Unless the product is defective, return postage is the responsibility of the customer. We recommend that you use tracked mail to ensure we can track your return package.
5. Refund processing
   Once we receive the returned product and confirm its status, we will process your refund request as soon as possible. The refund will be processed through the original payment method and you will receive a confirmation email once the refund is processed.
6. Exceptions
   Some special items may not be eligible for the refund and return policy.

Thank you for choosing www.siliconediningpad.com, we look forward to providing you with excellent products and services!