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Welcome to www.siliconediningpad.com. Here are some frequently asked questions from customers, and we hope this information will help you better understand our products and services.

  1. How can I ensure the security of my order?
    We use a secure payment gateway to process all transactions, and your personal information will be strictly protected. We recommend that you use a strong password during use and update it regularly.

  1. How long does it take to ship?
    Typically, your order will be shipped within 3 business days after confirmation. The specific delivery time depends on your location and the shipping method selected.

  2. Can I modify my order?
    If you need to modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped.

  3. What is the heat resistance temperature of the placemat?
    Our silicone placemats are heat resistant and can withstand temperatures up to 230°C (446°F), which is perfect for hot food.

  4. Where can I check the status of my order?
    You can log in to your account and view the order history and status. You can also get order information through our customer support.

  5. What should I do if the product I received is defective?
    Please contact our customer support team immediately with photos and details of the defect. We will help you resolve this issue and process the return or exchange accordingly.

    Thank you for visiting www.siliconediningpad.com, we look forward to providing you with quality products and services!

  1. Can I return my purchase?
    Yes, if you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. Please refer to our Refund and Return Policy for details.

  1. How can I ensure the security of my order?
    We use a secure payment gateway to process all transactions, and your personal information will be strictly protected. We recommend that you use a strong password during use and update it regularly.

  1. How long does it take to ship?
    Typically, your order will be shipped within 3 business days after confirmation. The specific delivery time depends on your location and the shipping method selected.

  2. Can I modify my order?
    If you need to modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped.

  3. What is the heat resistance temperature of the placemat?
    Our silicone placemats are heat resistant and can withstand temperatures up to 230°C (446°F), which is perfect for hot food.

  4. Where can I check the status of my order?
    You can log in to your account and view the order history and status. You can also get order information through our customer support.

  5. What should I do if the product I received is defective?
    Please contact our customer support team immediately with photos and details of the defect. We will help you resolve this issue and process the return or exchange accordingly.

    Thank you for visiting www.siliconediningpad.com, we look forward to providing you with quality products and services!

  1. How to store silicone placemats?
    Our placemats are foldable for easy storage. Please place them in a dry, cool place away from high temperatures and direct sunlight.

  1. Can I return my purchase?
    Yes, if you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. Please refer to our Refund and Return Policy for details.

  1. How can I ensure the security of my order?
    We use a secure payment gateway to process all transactions, and your personal information will be strictly protected. We recommend that you use a strong password during use and update it regularly.

  1. How long does it take to ship?
    Typically, your order will be shipped within 3 business days after confirmation. The specific delivery time depends on your location and the shipping method selected.

  2. Can I modify my order?
    If you need to modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped.

  3. What is the heat resistance temperature of the placemat?
    Our silicone placemats are heat resistant and can withstand temperatures up to 230°C (446°F), which is perfect for hot food.

  4. Where can I check the status of my order?
    You can log in to your account and view the order history and status. You can also get order information through our customer support.

  5. What should I do if the product I received is defective?
    Please contact our customer support team immediately with photos and details of the defect. We will help you resolve this issue and process the return or exchange accordingly.

    Thank you for visiting www.siliconediningpad.com, we look forward to providing you with quality products and services!

  1. Are silicone placemats washable?
    Yes, our silicone placemats are heat-resistant and stain-resistant, and can be hand washed with warm water and mild detergent, or put in the dishwasher. Please dry naturally after washing.

  1. How to store silicone placemats?
    Our placemats are foldable for easy storage. Please place them in a dry, cool place away from high temperatures and direct sunlight.

  1. Can I return my purchase?
    Yes, if you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. Please refer to our Refund and Return Policy for details.

  1. How can I ensure the security of my order?
    We use a secure payment gateway to process all transactions, and your personal information will be strictly protected. We recommend that you use a strong password during use and update it regularly.

  1. How long does it take to ship?
    Typically, your order will be shipped within 3 business days after confirmation. The specific delivery time depends on your location and the shipping method selected.

  2. Can I modify my order?
    If you need to modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped.

  3. What is the heat resistance temperature of the placemat?
    Our silicone placemats are heat resistant and can withstand temperatures up to 230°C (446°F), which is perfect for hot food.

  4. Where can I check the status of my order?
    You can log in to your account and view the order history and status. You can also get order information through our customer support.

  5. What should I do if the product I received is defective?
    Please contact our customer support team immediately with photos and details of the defect. We will help you resolve this issue and process the return or exchange accordingly.

    Thank you for visiting www.siliconediningpad.com, we look forward to providing you with quality products and services!

  1. Are silicone placemats made of safe materials?
    Our silicone placemats are made of food-grade silicone and do not contain harmful chemicals. They are safe and non-toxic, and are perfect for daily use.

  1. Are silicone placemats washable?
    Yes, our silicone placemats are heat-resistant and stain-resistant, and can be hand washed with warm water and mild detergent, or put in the dishwasher. Please dry naturally after washing.

  1. How to store silicone placemats?
    Our placemats are foldable for easy storage. Please place them in a dry, cool place away from high temperatures and direct sunlight.

  1. Can I return my purchase?
    Yes, if you are not satisfied with your purchase, you can apply for a return within 30 days of receiving the product. Please refer to our Refund and Return Policy for details.

  1. How can I ensure the security of my order?
    We use a secure payment gateway to process all transactions, and your personal information will be strictly protected. We recommend that you use a strong password during use and update it regularly.

  1. How long does it take to ship?
    Typically, your order will be shipped within 3 business days after confirmation. The specific delivery time depends on your location and the shipping method selected.

  2. Can I modify my order?
    If you need to modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is shipped.

  3. What is the heat resistance temperature of the placemat?
    Our silicone placemats are heat resistant and can withstand temperatures up to 230°C (446°F), which is perfect for hot food.

  4. Where can I check the status of my order?
    You can log in to your account and view the order history and status. You can also get order information through our customer support.

  5. What should I do if the product I received is defective?
    Please contact our customer support team immediately with photos and details of the defect. We will help you resolve this issue and process the return or exchange accordingly.

    Thank you for visiting www.siliconediningpad.com, we look forward to providing you with quality products and services!

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